IT Support (Intern)

We are seeking a motivated and enthusiastic IT Support Intern to join our team. The ideal candidate will have a foundational understanding of IT support principles, a passion for technology, and a desire to learn and grow in a professional setting. As an IT Support Intern, you will have the opportunity to work on real-world issues, gain hands-on experience, and develop your skills under the guidance of experienced professionals.

Responsibilities:

• Technical Support: Provide first-line technical support to end-users experiencing issues with our EPOS products via phone, email, or in-person.
• Troubleshooting: Diagnose and resolve hardware and software issues related to EPOS systems, peripherals, and network connectivity.
• Customer Service: Deliver exceptional customer service by effectively communicating technical solutions in a clear and understandable manner.
• Documentation: Maintain accurate records of support requests, resolutions, and troubleshooting procedures to facilitate knowledge sharing and continuous improvement.
• Software Installation and Configuration: Assist in the installation, configuration, and testing of EPOS software updates and patches.
• Quality Assurance: Participate in quality assurance testing of new EPOS features, enhancements, and integrations to ensure optimal performance and reliability.
• Training and Education: Provide basic training and guidance to end-users on the use of EPOS systems, software functionality, and best practices.
• Collaboration: Collaborate with cross-functional teams including software developers, product managers, and customer support representatives to address complex technical issues and drive product improvements.
• Adherence to Policies and Procedures: Adhere to company policies, procedures, and service level agreements (SLAs) to ensure consistent and timely resolution of support requests.

Qualifications:

• Currently enrolled in a Bachelor’s degree program in Information Technology, Computer Science, or related field.
• Strong technical aptitude and passion for technology, with a basic understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills, with the ability to effectively interact with end-users of varying technical backgrounds.
• Proven problem-solving skills and ability to troubleshoot technical issues independently.
• Detail-oriented with strong organizational skills and ability to manage multiple tasks simultaneously.
• Previous customer service or technical support experience is a plus, but not required.
• Familiarity with EPOS systems or retail technology is a plus, but not required.

Duration: 6 – 8 months